Feedback:

·       Weather positive or negative, your feed back will be carefully reviewed

·       Learning points will be shared with the team to help improve our services.

          Please click here to leave a feedback.

Suggestions:

·       Suggestions are welcome for both clinical and non-clinical services.

·       These will be considered by our team and implemented where appropriate.

Healthwatch Birmingham & Solihull

Contact Us – Healthwatch Birmingham & Solihull

Email: info@healthwatchbsol.org.uk

Telephone: 0800 652 5278

Write to: PO Box 16875 – Birmingham – B16 6TN

Patients can bow share feedback, suggestions, or complaints through our website.

Complaints:

·         Complaints will be acknowledged with three working days

·         A full response or update will be provided within 28 days of the initial complaint.

·         Practice manager will offer to arrange a meeting with you to discuss how they can help.

·         All complaints are investigated in-house first, giving us the opportunity to resolve matters promptly and fairly

·         If a third party is making the complaint on you r behalf, we will require written consent before we can proceed.

·         If you remain dissatisfied after our investigation, you may escalate your complaint to the ombudsman on (Tel: 0345 015 4033 or http://www.ombudsman.org.uk) or the ICB (Tel: 0300 311 22 33 Mon-to Fri 8:00 to 6:00pm)

  COMPLAINTS :: NHS Birmingham and Solihull ICB

Telephone: 0121 203 3313

Email: bsol.complaints@nhs.net

Write to: NHS Birmingham and Solihull Integrated Care Board Patient Experience and Complaints Team Alpha Tower, 8th Floor Suffolk Street Queensway Birmingham, B1 1TT.